GeneraL

  • One customer is entitled to one sign-up only.

  • Application of VIP Membership on behalf of other customers is strictly not allowed.

  • The minimum age requirement to join as a VIP Member of WATAMI Singapore is 16 years old.

  • By signing up or renewing the VIP Membership, VIP Member agreed to have read, understood, and accepted these Terms and Conditions.

USAGE OF VIP MEMBERSHIP

  • VIP Members have to inform the staff at point of seating/billing at any shop operated by WATAMI Singapore to enjoy the promotions and exclusive offers.

  • To enjoy birthday month’s benefits, please produce any photo identity for verification purposes.

  • VIP Membership is valid for one year from date of application.

  • VIP Membership is neither exchangeable nor assignable.

  • The benefits of the VIP Membership are to be enjoyed by the person who applies for the VIP Membership.

USAGE OF VIP benefits (voucher & discounts)

  • VIP voucher is valid for three(3) months from date of issue.

  • Only one(1) voucher is allowed to be used per transaction/no splitting of bills allowed.

  • Valid to be used at any shop operated by WATAMI Singapore on all days, all items with no minimum spending.

  • VIP Voucher is not valid with other promotions and discounts unless otherwise stated.

  • No refund will be made if the total is less than the value of the voucher.

  • 10% member discount and 20% birthday discount are not applicable to Student Menu (at selected WATAMI outlets) and sake products at Niku Kappo @ ION Orchard.

APPLICATION OF VIP MEMBERSHIP

  • Application of VIP Membership is chargeable at $30 nett.

  • VIP Membership can be applied online or via membership form.

    a) For online application:

  • After successful online application of their membership, VIP Members will be issued with two(2) $15 VIP e-vouchers*, and they can enjoy 10% off total bill at any shop operated by WATAMI Singapore, and 20% off total bill throughout their birthday month.

  • *One(1) e-voucher may be used on the spot after signing up online,  prior to bill settlement.

    b) For application via membership form:

    • Processing of VIP Membership application requires 7 to 10 working days and two(2) $15 VIP e-vouchers will be issued to Member’s account.

    • Members therefore will not be able to utilise one(1) e-voucher on the day of VIP Membership application.

    • However, on the day of VIP Membership application, Members can still enjoy 10% off total bill at any shop operated by WATAMI Singapore, and 20% off total bill throughout their birthday month.

RENEWAL OF VIP MEMBERSHIP

  • VIP Members get to enjoy free renewal upon spending an accumulated total of minimum $1,000 within the year of their membership period.

  • Otherwise, VIP Membership can be annually renewed online or via membership form at $15 nett if membership is renewed three(3) months before the expiry of their membership; or within three(3) months from the expiry date of their membership.

  • Should renewal take place after three(3) months from the expiry date of their membership, it will be chargeable at $30 nett.

  • If VIP Members renew their membership early, the effective date of the new cycle will start from a day after the expiry of the existing membership cycle.

  • If VIP Members renew their membership after the expiry date, the effective date will start from the renewal date.

  • a) For online renewal:

  • After successful online renewal of their membership, VIP Members will be issued with two(2) $15 VIP e-vouchers*, and they can enjoy 10% off total bill at any shop operated by WATAMI Singapore, and 20% off total bill throughout their birthday month.

  • *One(1) e-voucher may be used on the spot after renewing online,  prior to bill settlement.

    b) For renewal via membership form:

    • Processing of VIP Membership renewal requires 7 to 10 working days and two(2) $15 VIP e-vouchers will be issued to Member’s account.

    • Members therefore will not be able to utilise one(1) e-voucher on the day of VIP Membership renewal.

    • However, on the day of VIP Membership renewal, Members can still enjoy 10% off total bill at any shop operated by WATAMI Singapore, and 20% off total bill throughout their birthday month.

ACCOUNT INFORMATION

  • All VIP Members are to keep their information confidential at all times.

TERMINATION AND CANCELLATION

  • VIP Membership will expire and membership will be terminated after a one-year period, from the date of application/renewal.

  • In the event of an early termination, membership expiry will be as of date of termination.

  • The account may be terminated in the event of any breach of the terms and conditions contained herein.

  • Upon termination of the account either by VIP Member or by us, VIP Member shall not attempt to use the account, such act shall be deemed as fraudulent.

DISCRETION

  • Watami Food Service Singapore Pte Ltd reserves the right to change, amend, reserve and/or withdraw all or any of the benefits, privileges, as well as terms and conditions without prior notice.

  •  At any time, Watami Food Service Singapore Pte Ltd reserves the right to suspend or terminate VIP Member’s right to use the membership, or to refuse the renewal of the membership should any of the conditions and privileges be abused.

  • VIP Members warrant that all information and particulars contained in the membership form or any other documents completed and submitted to Watami Singapore Food Service Pte Ltd are true and correct in all aspects.

  •  In case of any disputes, Watami Food Service Singapore Pte Ltd’s decision shall be final.

CONTACT US